From top to bottom - How 'what next' helped TTEC push Intent data through the funnel

March 20, 2020

TTEC had great success using Intent data for top-of-funnel efforts, but that wasn’t enough. They wanted to know: 'What now? What’s next?' Pushing Intent data throughout the funnel was the next logical step. Here, Jeff Marcoux shares his journey from top to bottom and how he's approached challenges in the pursuit of 'what next.’

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